Plug the modem back in and wait until the modem has finished powering on. On thursday there was an outage in my area and when it did come back online I had no wifi, only ethernet. I called virgin and they said all looks good there end. V6. Since joining Virgin not an hour goes by without the WiFi dropping and getting no signal. It has been plugged in for a few hours now not far from Hub and the light just. on 17-05-2023 13:17. Plug the router's power cable back into the outlet. Once signed in, go to Advanced settings > Wireless> Security Select the dropdown next to Security and change it to WPA2-PSK. 1 Optimize Router Placement. If any of the above are incorrect then it may stop the pod from connecting to the hub. I do not work for VM. Encountering problems with your Virgin Media services or products? Then look no further than our Virgin Media help and. Once it's reset and you're connected to it plug in the. This could be a result of extremely poor signal to the other. So my pod suddenly stopped working, the light on it is just flashing. WiFi pod has been blinking for days now. V6. I thought the flashing had to stop. WiFi Pods and Boosters. Then Start the scan again. My 3 pods have been fine for weeks but today have been flashing white all morning they usually go back to Normal after a while any ideas thanks ? 0 Kudos. You might even have two lights labeled “2. Flashing Green – Booting up. Welcome to the Community and thank you for posting. - 5049301 - 2 Browse Virgin Media Virgin Media CommunityQuickStart, set up and connections. on 28-05-2023 14:37. Use the My Spectrum App to get step-by-step instructions on how to activate your pods and add them to your WiFi network. ReneM. Likewise, if you use a third-party router it will not work because the Pods are designed to specifically connect directly with VM's Hubs only. Won't connect. To touch the pod also felt very hot so presume it’s overheating? I tried to contact Virgin many times, by live chat, WhatsApp and phone and I honestly think it’s impossible to get in touch with anyone who can help. I’ve had 3 WiFi pods over the course of the last 18 months, all been working fine until the past week when one of the pods on the landing has started constantly flashing red, overheating and omitting a noise from the fan. Depends what you mean by "work". The Virgin Intelligent WiFi Pod is a solid option for Virgin Media customers with Hub 3 and Hub 4 routers looking to boost Wi-Fi speeds and stability around the house. Both have had the wifi light continuously. Hello I keep getting a flashing red light on my Superpod even after rebooting it several times. The Network Status is when you log into 192. Phone. Set up a guest network. 4 Ghz is non existent in my TV room it's difficult to get 5 Ghz on my iPhone 13 pro. between the router and where I have poor speed. Ironically, I just got a notice last week that my rates are increasing 1 year into an 18 month contract. I don't work for Virgin Media. The engineer said it was all synced up. I recently moved to a new address and was sent a wifi pod to cover the extra area so total of 2 Wifi Pods. A vm engineer has sent me a WiFi pod which isn’t compatible with a Hub 4 in Networking and WiFi yesterday; How can I get a Wifi Pod in Networking and WiFi yesterday; Told to wait 14 days before ordering Pods. To fix the problem, reset the router by inserting a pin into the factory-reset slot located underneath the hub. Joining in. Some apps like BBC iPlayer, Netflix and YouTube may be unavailable at the moment. Hello. We have had a Hub 3 for a year with no problems. This will display the My Devices page. Wait 2 mintues for Scan. Solved: One of my wifi pods will not connect i have tried resetting the hub 4 and moving pid to various places but just keeps flashing. I have been sent 2 new WiFi pods got not 3 in total, none of them which connect to the router spoke countless times to the virgin media team on the phone the tried most of the steps resetting activating the Pods and router all to no avail. 6 You can now unplug the larger . e. I think the network connections are to connect device to it not the hub. I will be in touch when I know more. Thanks, Joe. The Wi-Fi light indicates the status of . If the Pod light is blinking quickly, it’s working hard to improve your WiFi. SpeedHi all I have 2 pods but one keeps flashing rapid red and no connection? Any ideas please? - 4806983 - 2Black wifi pod - connection issue in Networking and WiFi yesterday; White Wifi Pod not showing on VM Connect and the light is flashing - what should I do? in Networking and WiFi yesterday; 3 months, 5 failed installations, wrong bundle, still no WIFI - losing my mind! in QuickStart, set up and connections yesterday; Wi-Fi Pods in. Manage Your Account. Keep your router away from electronic devices like microwaves, cordless phones, and baby monitors, as they can cause electromagnetic interference (EMI) and weaken your WiFi. You could also try the web page status, but this is not recommended. V6. It’s happening about every 30 minutes. This’ll only take a few minutes, depending on how many WiFi Pods are connected. You might be well off just doing a factory reset on the hub, press and hold the reset button for 15 seconds. . • Name pod by their connected location like “upstairs hallway”, or “playroom” for easy reference. The slow pulsing typically lasts up to 10 minutes before turning off when ready. Told it's a back office issue & not to call. My Virgin Media App. One WiFi pod is flashing blue and the other flashing white. To touch the pod also felt very hot so presume it’s overheating? I tried to contact Virgin many times, by live chat, WhatsApp and phone and I honestly think it’s impossible to get in touch with anyone who can help. Call Spectrum customer service if the ‘Diag’ light is blinking, as this indicates your gateway is malfunctioning. WiFi Light: Solid Green: WiFi is on. . 1 ACCEPTED SOLUTION. Once signed in, go to Advanced settings > Wireless> Security Select the dropdown next to Security and change it to WPA2-PSK. 168. White flashing lights then green. Browse. Keep your Hub in Router Mode - Do not put the Hub into Modem Mode, as this disables the Wi-Fi and your Pods are connecting to your Hub via Wi-Fi. Account - Cable. WiFi Pod just flashing white light, has been for a few days. According to the VM customer services I now need to wait for Wi-Fi pod no. Internet Light. The Pod lights keep flashing white, blue etc. If it’s not a technical issue you need help with then we’re here to support you on. Broadband. Tried to sort via the connect app but this isn’t picking up my - 5372468 Browse Virgin Media Virgin Media Community This seems to be a common issue atm, most likely issue is they havn't added the mac address of the pod to your account. Hi zach, surprise surprise, no not fixed yet, another date and time: We hope to fix this by 29 September at 12:00. Numerous calls with customer services to be told connectivity issue. I had to hotspot of my mobile data, as I was at work yesterday! The pod has been reallocated to the hub as the engineer called and got this done. Normally, when you get the product package, the antennas are not connected to the camera. SpeedIf you've turned it off you'll need to turn it back on. Community; Volt. White. called customer svc who are sending a pod. Virgin router won t connect arrow keeps flashing green. Internet checker says my area NN3 has no issues, phoning CS recorded anouncement says intermittent issue, CS agent says issues won't be solved until 6th June. Removed it and re added it but still has a flashing light and feels hot to touch. Stream from Virgin Media. My question is this- will this plug work on my virgin or is it specific to the house it was sent to and how do I know when it is working. Just installed New Hub 5 and two hexagon pods (that were connected to the old hub 3) are just flashing blue/green/white on a cycle. V6. on 30-03-2023 22:00. At the time of writing all Virgin Media broadband packages slower than its flagship Gig1 (1Gbps) broadband package come with its Hub 3 router. So my pod suddenly stopped working, the light on it is just flashing. Account - Cable. To restart your devices, follow these steps: Disconnect power from all of your network devices, including your modem and any Google Nest Wifi or Google Wifi devices. TV on the go. Step 2. Registered Company Name: Virgin Strauss Water UK Ltd (No. Clear your DNS cache. 0 Kudos. It does it 24/7/365 and it keeps a visual record of any/all of your network disconnections, useful data to have to match to the Network logs (in your Hub settings) and also in discussions with VM - note it will take a few hours to start seeing a sensible picture - post up the “link” to the “share live graph”. Rebooting and restarting the router. Mark as New;Hi I was sent out 2 pods a few months ago which I connected to my hub 4. Good morning, My virgin WiFi Hub 3. one pod has green flashing light and two have white. Section 4: Tips to Improve Your Virgin Media WiFi Connection 4. The light codes slightly vary depending on the type of Hub that you. Phone. The Passphrases of the SSIDs must match. The ideal spot for your pod is halfway between your gateway modem and the WiFi problem area. How to fix Virgin Media WiFi no Internet access but connected. Adding an Extra Booster. Keep your Hub in Router Mode - Do not put the Hub into Modem Mode, as this disables the Wi-Fi and your Pods are connecting to your Hub via Wi-Fi. rang Virgin - service agent said wait 24 hours…. I’ve tried resetting the hub, switching off pod and even moving it to same room as my hub. Engineer booked for Friday but I have no data left and need to WFH. Please try these steps for me. My Wi-Fi pods have been ‘blinking’ a white light for over a week now. Virgin TV 360. I am sorry to hear your are experiencing an issue with the Hub showing a green light, we will be happy to help. This lasted until around 8pm where it turned green and started flashing again - by which time I'd cancelled the appointment with the engineer - so once again I'm stuck without internet. Wi-Fi pod flashing blue. It should then pulse slowly as it connects to your Hub. It is important to check out our full article on Virgin Media router lights if you are experiencing problems with white lights, where you notice that the light is white, or if you are experiencing flashing power lights other than having your router flashing green. Pods 1 and 2 that are hardwired come. Manage Your Account. They have upgraded the hub 4 to hub 5 and managed to connect 1 pod. The status light on the pod should come on for a few seconds and then pulse slowly while searching for the network. Verdict. Flashing green: Data is being transmitted over Wi-Fi. I have even moved it next to the router so it can read the signal but it still keeps flashing. 0. Sign in to your Spectrum account for the easiest way to view and pay your bill, watch TV, manage your account and more. Pod Mk1 will connect with the hub with an upgrade. Think of it like a ‘bucket chain’, the pod has to have a good connection to the hub, so it ‘picks’ up the WiFi from the hub and then ‘extends’ it further on. I have turned off hub/router. I have checked the router settings and I am on one SSID and optimisation is on so not sure what else I. Installation, troubleshooting and FAQs for Smart WiFi Pods. I then connected it to the router via ethernet and it was fine. It’s both annoying and frustrating. We would like to show you a description here but the site won’t allow us. I have a hub 5. Re: WiFi Pod flashing light. We have spoken to virgin and we were told they would send us one new. Just keeps blinking white slowly. Last week they just started flashing, sometimes white sometimes green. Deleting and reconnecting the pod to your network:Tuning in. Also wifi optimisation and a single SSID is needed for the Pods to function correctly. I believe they need to be reconfigured at Virgins end by their technicians. Speed. Sorry to hear you have been having this issue with your internet, we would advise keeping the Hub on at all times, this is because it often performs updates during the night so when it is turned off it might not always update when needed. They can also use your home’s electrical wiring to transmit the signal, like our Powerline Boosters. Unplug any Ethernet cables attached to the router and wait at least 30 seconds, then plug them back in. Options. Gaming Support. The wireless details from the Pods will be the same as the Hub's details, so no additional steps are required to connect up the devices in the home. called customer svc who are sending a pod. We had no problem whatsoever until a few days ago. After many resets the broadband would start again then a few hours/days lose the signal. All of sudden Wi-Fi pod stopped working with flashing light. Free Pods are the VM solution. The Pod lights keep flashing white, blue etc. Provide 10 minutes for it to do any required updates. Run the internet troubleshooter. Please any ideas how to fix this? The person on the phone wanted to order replacements pods but the system doesn't allow him to order more than 1 and he had already just ordered my 3rd for a different area of the house. I have tried using the support on the virgin media site but the links to the Help section for the pods don't work and support for Wifi says it's down. When you first plug the mesh WiFi Pod into a socket, the light should turn solid for a moment, then slowly pulse as it connects to the WiFi Hub. Moving the pods to within a metre of the router, but they just keep flashing apart from one time when I was just getting a solid white light for one of the pods. in Networking and. great if not then invest in your own wifi solution. Try unplugging the xFi Pod and plugging it back in. 4. Dim to Bright to Dim cycle takes 2500 ms. The Virgin Intelligent WiFi Pod is a solid option for Virgin Media customers with Hub 3 and Hub 4 routers looking to boost Wi-Fi speeds and stability. The service status in our area shows no issues. Pod not connecting. I installed as per the instructions and it doesn't work it just has the white flashing all the time. Have tried numerous fixes following the steps and advice online but nothing works so I can only conclude that the. Stream from Virgin Media. I’ve logged out and deleted the connect app, restarted my. Have you been able to check our service page here to see if this is due to any known network issues in the area. Home Phone. WiFi Pod has started to disconnect. This will revert any customisations back to factory settings and full update the router with firmware/software updates. I'm so sorry to hear that you're having some issues connecting your Wi-Fi Pod recently. I plugged the pod into the location I needed it I. Browse Virgin Media Virgin Media Community. Stream from Virgin Media. Ironically, I just got a notice last week that my rates are increasing 1 year into an 18 month contract. Plug the router's power cable back into the outlet. Place Your Pods for the Best WiFi Coverage • Other WiFi networks in the home should be removed. Moving the router to a central location, elevating it, and clearing obstacles can help boost WiFi signal and get the most out of your broadband speed. Thanks. Virgin TV 360. Email. For queries with home networking and all things WiFiWiFi pods can help solve this problem by extending your network’s range. Wi-Fi pods flashing. The Wi-Fi signal strength indicator appears next to your network name. My wifi pod cant be found and keeps flashing. on 24-03-2023 10:40. In some cases, the issue may not be with the white connector cable but with the hub power supply cable. The light should turn solid for a moment when you first switch on the WiFi Pod (white). When you first plug a WiFi Pod into a socket,. If the WiFi Pod’s light is double-blinking quickly and repeatedly, it’s in the process of improving your WiFi. on 01-04-2023 22:55. We would like to show you a description here but the site won’t allow us. Manage Your Account. I seem to have the same problem as a lot of people with intermittent functionality on my wifi pod - most of the time it just blinks white and doesn’t show up on the network sometimes after multiple resets it comes on for a brief while No light: WiFi is disabled. Tap the WiFi symbol in the center of the screen to change to the My Network screen. It is currently blinking white. Switched On Families. Because of this setup, the pod closest to the gateway receives weak signal so the entire wifi mesh is weak. The pods have been switched off since yesterday evening and I have plugged them in next to the hub and switched them on. You can tell if it's connected as there will be no light showing. When ive used these pods i had one of the older models plugged in to a cat 6 port in a room away from the main router and get a relatively decent speed of 250mb when im connected to that at 5ghz. Never had a problem with them, apart from being a bit expensive. Account - Cable. The WiFi is visible from all devices you just can't connect and if you are lucky to connect it drops pretty quickly. uk) A tiny white LED flashes to let you know the device is setting itself up and. Wait at least 2 minutes for your Pods' LEDs to stop blinking. Phone. The SSID must be password protected. Options. Received an intelligent WiFi Pod a couple of days ago, has been plugged in to different locations and distances to my router but the white light keeps blinking and it doesn't connect to my Hub 4. If something doesn’t look right, try plugging the mesh WiFi Pod into a few different places around your home to. It does its usual light cycle, then it does a few blinks of a bright blue light. Unplug any Ethernet cables attached to the router and wait at least 30 seconds, then plug them back in. . Constant drop off and internet blackspots . Virgin Media Intelligent Mesh Wi-Fi Pod ReviewWatch Virgin Media Hub 5 Review to GrumpyMan's REVIEW. They experience lag, videos don't load despite being connected. hi there can be multiple problems that cause this issue. Virgin TV 360. Try checking with Area faults on 0800 561 0061 or if you have a VM landline 150 as small local faults are not listed on the VM status page. Unfortunately we have now received an email saying that we have the maximum number of pods allowed and they will not be sending any more. Press and hold the WPS button on the larger Wifi Booster for A rapid flashing blue light indicates an unsuccessful WPS connection attempt, prompting users to retry. 78K. You have two out of three requirements missing. Hopefully one of the team will get back to us to fix this. 1 Optimize Router Placement. Options. I have followed your advice but the Pod still just flashes. Please try these steps for me. Verdict. And to help keep things ticking over, you get Intelligent WiFi service included and we’ll provide up to three signal-boosting mesh WiFi Pods (if they’re required) to extend your network – at no extra cost with Gig1 Fibre Broadband and our Volt packages. SpeedHi , Thank you for your post and welcome to our community forums. I'm sorry to hear about the experience and issues you have had with both our services and when calling for support. It may take a minute for the xFi Pod to connect. My wifi pod cant be found and keeps flashing. 01327099), which is authorised and regulated by the Financial Conduct Authority (FRN:621812) for consumer credit activities. Select Apply changes. on 10-11-2022 06:37. Avonline installed all the external wiring about a week before but the 2 white boxes inside my house were installed by virgin media. on 19-11-2022 20:15. Leave the pod to chat with the router for around 15mins, you'll know they have finished when the light on the pod stops blinking and there are no lights on the pod. The Virgin Media Connect app is extremely useful when it comes to choosing the best place to location for the Pod (s) within the home. Phone. Plug the router's power cable back into the outlet. on 04-06-2023 14:48. Do not split the SSID – If the SSID is split then the. Users should wait for at least 5 minutes for the boot-up process to complete. Have plugged in via the Ethernet lead, the light then goes off. Had my pod for 3 weeks, first week was fine, really easy to set up and massively improved my internet speed in my office…. take WiFi off automatic in hub settings - try a different channel (1,6 or 11 on 2. The pods only work under certain conditions. In other words, the pods do not seem to allow Ethernet Backhaul. Why can you not send me a replacement Pod and I will return this one to you? There must be a fault with the Pod if it cannot connect to the Hub. Stream from Virgin Media. If the WiFi Pod’s light is double-blinking quickly and repeatedly, it’s in the process of improving your WiFi. QuickStart, set up and connections. Virgin Media; My Virgin Media; Shop;. Dave. I've tried rebooting the hub on numerous occasions and the troubleshooting says there. Blinking LED Wifi Pod (green) This could mean one of the following: Quick, repeating Double blinks - Wifi Pod is waiting for optimization to finish: You will also see an “Optimizing your network” message in the app as well. Options. I have been through the troubleshooting guide and checked all the connections and restarted the router but that has not solved the issue. Please ensure that the pod is in a mains socket (not in an extension) as close to the router as possible. Virgin Phone Switchover. Just plug it into a main socket in the same room as the router and you'll see the pod start to blink. If you do want to invest in better equipment, you would need to get either a… (1) Mesh System, (2) Wireless router, (3) Wireless access point (4) A combination of (2,3). Our hub 4 keeps dropping devices off the WiFi, I'd say every 2 days we need th restart the thing. Flashing Red: Uh-oh, there’s a problem. Virgin Mobile. About 1 month ago the light turned green on my hub 4 and it started losing the broadband signal. However, you would soon pay off that cost by buying your own wireless solution that will be yours to own and use forever, although the VM Pods should be a simpler option. Scroll down to Settings but don’t press anything. Make sure that your xFi Pods are visible and not blocked by furniture or other large objects. Suddenly this morning we have a green flashing light with no internet. Have tried resetting the WiFi, moving the pod closer and rebooting the pod. ughugh. I tried to load the app but it keeps force closing! Even after reinstalling it. I am a Customer Expert volunteering my time to help other customers here in the Forums. When the device begins to pair, the system light can flash red. I work from home and the 500mb just doesn’t get much faster than 20mb through the day, although seen it hot over 500mb on Wi-Fi. Start with a factory reset on your hub (press and hold the reset button for 30 seconds) it will take about 5-10 minutes to reset. Check for a small light on the front of the xFi Pod when first plugged in. Stream from Virgin Media. turn on the box goes solid white then starts flashing white for a min the just starts flashing blue constantly. Phone. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones. 4GHz WiFi. Networking and WiFi. I work from home and the 500mb just doesn’t get much faster than 20mb through the day, although seen it hot over 500mb on Wi-Fi. V6. We have spoken to virgin and we were told they would send us one new pod. On the Hub5 sticker. Unfortunately, there isn't a way to resolve an SNR Outage, as this is something our Technicians need to fix and resolve physically. 0 in Networking and WiFi Wednesday; Hub 5 - connection problems - load of rubbish in Networking and WiFi Wednesday; White VM Pods in Networking and WiFi Tuesday; No internet - Green flashing internet light in Networking and WiFi Mondaytry moving the pod nearer and see what happens. Why can you not send me a replacement Pod and I will return this one to you? There must be a fault with the Pod if it cannot connect to the Hub. My Virgin Media App. Virgin media pod is an intelligent #wifi extender. . Channel Optimisation must be left on. Email. TiVo. But if I move it anywhere else the light just keeps flashing and can. Re: New Wi-Fi pod blinking white. SpeedOne of my wifi pods will not connect i have tried resetting the hub 4 and moving pid to various places but just keeps flashing. Security matters. 2. Internet went down in the area last week, since this my wifi pods have been flashing and won’t connect to my hub! I have moved closer and tried to connect via the connect app but this isn’t connecting to my hub! I have done a factory reset on my hub but still not working. Turn it on. Networking and WiFi. Account - Cable. Check the Hub Power Supply. Yellow traffic light virgin media superhub 2. Hi, this video shows you the steps I took to fix my Virginmedia V6 box which had the flashing green and amber light, and it was stuck on the welcome screen. The SSIDs must be the same and broadcast enabled. The pod lost its connection to your network. The WiFi Booster will start copying your Hub’s details. I've ran tests, restarted everything, e. For this reason following recommendation in Plume's support page, I hardwired two of the pods as follows: Pod 1 -basement - hardwired. It isn't on during normal use, but turns red if there is a problem. Browse Virgin Media Virgin Media Community. Pod not connecting. If the LED light is a slow continuous pulse or dim to bright, it could mean of the following situations: The pod is being added to the account and establishing a connection to the cloud. Intelligent WiFi is designed to automatically sort out any WiFi issues around your home without you needing to. TiVo. I installed VM connect and at first it showed some pod's with "?". Wi-Fi pod flashing blue. Networking and WiFi. In the Virgin Media Connect app, you’ll be able to see your mesh WiFi Pod’s health, signal strength, and speeds. When he installed it he said the red light (that’s now flashing red) must be green. Virgin Media Router Arrows Flashing Green; Virgin Media Green. Stay safe. God90125. I've gone so far as to remove them from my account to try and add them again, but it's like they won't find the gateway. The “Ready” light: This LED shows that you’re connected to the Virgin Media network and should be on 24/7. Virgin Phone Switchover. Tried resetting everything, unplugging everything and plugging it all back in and it didn't seem to solve anything. Plug the modem back in and wait until the modem has finished powering on. Speed. We live on a bungalow so all ground level pods. Stay safe online. HUB connection is good but POD fails to connect, ie keeps flashing and it leads me to chatline for help. As long as all of the above points are all met then the Pods will automatically connect to your Hub's WiFi and begin broadcasting. Finally, navigate to the. It does it 24/7/365 and it keeps a visual record of any/all of your network disconnections, useful data to have to match to the Network logs (in your Hub settings) and also in discussions with VM - note it will take a few hours to start seeing a sensible picture - post up the “link” to the “share live graph”. However, after getting a few emails from Virgin about intelligent Wifi I have now put it in. Networking and WiFi. these are from yesterday and today. TV. Then unplug your Pod and back in again. White. Leigh0707. On the Hub5 sticker. Then it started. Email. Virgin Media;.